I had gone to the VLCC, vashi centre to join the 5 kg weight loss program. However, the counsellor there, sonal, provided information that they have a
guaranteed weight loss package and a guaranteed inch loss package which is very effective and I should join that for guaranteed benefit. She said that if I
join the normal package weight loss/Inch loss may happen, may not happen, so it is better that I join the guaranteed package. So, I paid rs.17369 to VLCC,
vashi for both the packages on 01 jun & started on 04 june. (The amount paid was for 5 ts sessions (one additional they gave complimentary) (with
the ts sessions coming with a guaranteed inch loss) & the weight loss package with a 5 kg guaranteed weight loss.
However I faced the following issues:
the first ts session I had: the girl who DID the massage led to burning of skin due to improper handling. However, I DID not complain, but I DID bring this
to the notice of the dietician and the physiotherapist.
But the second ts session was horrible. It seems that the girl who DID the massage does not have the kind of experience to do it. She hit my rib bone with
the vibrating machine very hard many times in front and on the sides. The massage she DID was with one finger/Thumb and not with hand. After the massage, I
got rib bone pain, sore muscles and tummy muscles were swollen and tender too. Heaviness in tummy and digestion related problems started.
I immediately contacted shruti and jyoti who are the dieticians. However, they said it was normal and would take 5-6 days to normalise. I thought that
probably, since they are experienced, what they say is right and it must be normal. I was also unable to go for my weight loss sessions post this, as merely
touching that part of skin would aggravate the existing pain. I have hardly gone twice for the weight loss sessions post this issue, however, since it hurt,
I had to cut short those two sessions and could not take for the 45 minutes duration as would have been. Since the issues didnt subside after more 2 weeks, I
spoke to the doctor there, doctor deepa. She also said its normal, and prescribed some medicine and asked me to massage with an oil
since then, the the problems still persist
I have written to them more than one month back and have told them that since the package I joined was not a normal package (where they say that there will
be "upto 5 kgs weight loss" or "upto so and so amount inch loss"); the package I joined was a guarateed package and since they were not able to fulfil the
guarantee, they should refund my money. Moreover, I have to spend time and money on treating the health issues that have arisen because of wrong method of
doing massage with vibrator & I have to bear constant pain.
No gain has happened due to joining VLCC and I have to bear pain
Post sending mails, the centre head, pratiksha, the counsellor, sonal, and the zonal head has called me many times accepting that there has been a mistake on
their part, and the guaranteed weight loss and guaranteed inch loss has not taken place, also there has been negligence and carelessness on their part, however, I have still not got my refund, though I am sending repeated mails for my refund
I request you to take this matter and help me in getting my refund which is more than rs.17000/- I have even spoken to the customer care and they agree that it is a mistake on their part, but say that they cannot give refund
Regards
Renuka
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