I am Chirag Parikh. I received a call from bagittoday telesales on 23.02.2011 that i have won a fuji laptop and a 25000rs worth diamonds as i placed an order on 22.02.2011 and bagittoday was celebrating their anniversary on 22.02.2011 and i got selected as one of three to receive this gift.(1st Fraud)
01. I was told by Mr. Vivek that the payment would be of 14799Rs through EMIs over 18months so i just gave my credit card information for payment but i did not gave any one time password for payment approval still money got deducted from my SBI credit card and that whole money 14799rs got diducted at a time only, no EMIs (2nd Fraud).
02.Then i tried to know model number of laptop and customer care said that it is not a laptop it is a palmtop (3rd fraud).
03. I tried calling for customer care on 01.03.2011 for cancellation of order.
Order ID: 1002911585
Order No: TRNPL/DLI/10-11/307643
INVOICE NO. 300663
Order Amount: 14799
The customer care on 01204112424 said that the order can not be canceled over the phone and i need to send e-mail for cancellation of order. I sent numerous mails to [email protected], [email protected], [email protected], [email protected], [email protected] on 02.03.2011 and 03.03.2011. I called again on 03.03.2011 and the guy cut my phone twice so i again called and talked to Mr Bhagwat for cancellation of order and he gave me a request ID 69311 for cancellation and forwarded my call to Mr. Pankaj - a field supervisor. Mr Pankaj said first that he will try to cancel the order and then immediately out of the blue he said the order can not be canceled and no one can do anything to cancel the order and disconnected the phone. Then i
got a mail reply from [email protected] stating that the order can not be canceled as the invoice number has been generated.
I asked Mr. Pankaj to cancel my order immediately to which i was told that my order is already "completely processed" so it cannot be canceled . however i can "refuse to accept the parcel" when it arrives. If the parcel has not yet been dispatched or even packed, why would bagittoday not cancel the order? I never thought that bagittoday an indiatodaybookclub company would do such a fraud to the online customers. Please cancel my order (Order ID: 1002911585) and refund my valuable money. This is the worst online/telesales shopping experience i ever had.
Bagittoday or Indiatodaybook club please return my money.
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