& On Sun, 27/2, venkatesh warlu wrote:
From: venkatesh warlu
Subject: regarding delay in connection as promised
To: [email protected]
Received: Sunday, 27 February, 9:56 PM
Hi,
I have intrested in your beamtele connetion, because my friend said that your service is good.
When I contacted your call centre (that will contact after 3 minutes calling we should wait for) on 24/02 @approximate 5.00pm they (call centre of beam) said that connection of internet will be given with in 2 days. I told them (to your call center) that other internet people are on behind me to take their connection they give connection with in 15 minutes, then also i am fan of you.
Your person Mr. Mohammod Ali Cell:9948661613 contacted on 24/02 @6.50pm at that time I felt happy for speed response and told that will take connection for 1 year subscrubtion pay ment through credit card. He said that credit card payment should paid at banjarahills office. At the same time I travelled to your office and paid amt rs6000 @7.27pm pay ment ref No.000000008179 at your office, and met above person he said that connection will given with in one week. Then I shocked because i thought connection will be with in 2days as ur call centre promised and requested to make earliest.
I have complained to your call centre they have given complaint ticket No.1747961 for internet connection with in 2 days as promised by call centre on 25/02.
I have received message of my account no.175549 on 25/02 @07:00pm.
After continous follow up I got complaint ticket no.1749726 dt 25/02, 1751827 dt 26/02, 1755767 dt 27/02, 1755796 dt 27/02. meaasage on my mobile No9989092425.
On every day diff person will lift at call call center when I call and will be given diffterent connection date, at last i got information on 27/02 that will i get connection on 4/02/11only. There is no resollution for customer complaint why u give ticket no. I think it is only eye wash.
Only one question to you that wnen I called to your call centre if u have told that connection will be given with in or after 1 week. I would have not taken your connection.
I have suffered lot in tata photon billed charges then intrested to take your connection and you also making suffer customer.
What should I do.
I have frustated a lot from your commitments to connect your connection.
Pl help me out in this regard please give connection tommorrow on 28/02, because I am paying lot to the TATA PHOTON, due to I need internet daily to do work.
I am expecting reply and support to connect internet of yours.
Pl guide me to take decision or cancell of your internet.
With Regards
K.Venkateshwarlu
cell:9989092425
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