Hi This is Randeep and I'm holding a beam telcom connection, I dn't want to put my phone no here coz i dn't want to get any spam sms and calls. For reference you can check with my user id [email protected]
I took the beam connection almost a month back, by paying 6 months in advance. I'm facing issues right from the day of installation :
A) When your field technician came to my place for giving the connection, they didn;t carry a single equipment to get the cable installed properly and all the cables are hanging in my house and make it a total mess. Even after talking with you help desk its not get resolved yet, they didn't get a drill machine also forget the wall clip to giv the wires a proper shape.
B) And suddenly after few days the my connection goes off and why i raised complaits every time it was closed without anything being done. After 5 complaints being closed I had an argument and atlast I came to know that the connection to me was provided from some other flat in the same apartment and they have gone for holiday and poweroff the switch due to which I got affected (wat a pathetic installation you guys do). After almost a week they have make a direct connection to my home...
C) Now the recent issue which still going on, when you get the power connection to the switch from my house, they didn't put any power plug and wire were runing lose and finally it gets out of the power board. Now after 3 complaints and asking the CC to get an apointment with your technicain they didn;t didn't came to my house yet and my internet is down for last 4 days.. (Ticket no : 1445595)
Hope you techincal supports guys wake up soon else no one will goes for u
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