When I heard from my friends that beam tele is good in terms of service as well as price I opted for a 1year unlimited 1Mbps plan. Before opting this long term package, I have been advised and promised that if there is any requirement of shifting the connection from one place to other it will be done without any issue.
After 2months into this package, I shifted my place and informed beam on 22nd August to shift the connection and paid shifting charge of Rs300. Till now I don’t have any update on this request.
I have called beam customer service almost daily for the last 15 days to know the status. Everytime I call up, your customer service guy would pick up and give the response “your request is noted and will be addressed within 48 hours max”. I get an sms with ticket number as a follow up to my call and that’s it. No response / status update whatsoever from beam. The most frustrating part is - this story is getting repeated daily. I don’t even understand why you raise a ticket everytime I call, when my initial request itself is pending.. who cares for subsequent tickets which are meant for same purpose..
I am without internet for last 15 days. I am calling beam guys and spent almost 1hr for all these calls … How do you compensate it??.
I just need an answer .. if you can’t shift and you don’t want long term customers, please cancel my 1yr package and return back the entire package amount Rs 6000 /- or shit the connection immediately by today/tomorrow. I cannot wait further.
I am so irritated and frustrated with the response / service from you that I would never dare suggesting Beam to anyone.. it’s better to pay few more bucks and get a branded ISP.
Is this the type of service you want to provide the customers and irritate them in their busy schedule so that no one think of taking beam again.
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