Dear Sir,
I have been using BSNL broadband for the past 2 years. My BSNL landline number is 02637-231595.Till now i was happy with the billing of BSNL. But in the month of January i saw that an additional amount of Rs.149/- has been charged against MoD (Music on Demand) which is coming in the bill from Feb - 2011. When enquired at exhange, they said its from bsnl.hungama.com and also said that if you desire that the service will be stopped you call on the number of 18002097010 for deactivation of MOD service. i am continuosly trying to contact the executive of the company on customer service number but not contacted. I am tottaly not aware of this service and understood that the service was not activated without my consent, neither i didnt get the activation details for the said service.
I really dont know why i am suppose to pay for something which i havent subscribed.
It would be really appreciated if you can take an action on this, as i feel it really humialing. It really kills the reputation of BSNL.You will appreciate from the records, i am not using any service of music on demand therefore, you will make a refund the said amount collected in bill from 2012.
If i am not getting a proper respose from hungama, i will be forced to move this to consumer court and fight against this cheating.
I want to have this issue sorted out without such hassled. I request you to intervene and guide where to complain about this.
Thanking You,
Your faithfully,
Girish Gandhi
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