I was provided broadband internet service by BSNL, Bhubanesswar based on my SMS.The service was only activated on 16.2.2010 although I purchased the required modem on 3.2.2010 from BSNL through my landline telephone (RURAL KAUSALYAGANGA EXCHANGE). In spite of my request over phone to SDO, Telephone (RURAL) to provide me the lowest tariff plan-USOF 99 as per provision, I was given plan-USOF 150 on 16.2.2010. I then requested the customer care Unit of BSNL through selfcare.edc.bsnl.co.in to change my BB plan from existing USOF 150 to USOF 99 vide SR # 117882868 on 8.3.2010.Although my request is under 'OPEN', till now, no suitable action has been taken by BSNL as yet. I request your kind intervention of this matter.
Dr. A.N.Mohanty, Parijata, SriRamnagar, Uttara, Post-Kausalyaganga, Bhubaneswar-751002
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