The Chief General Manager,
BSNL, Assam Telecom Circle,
Pan Bazar, Guwahati – 781 001.
Customer Id: 3000217473, Account No. 8000217553
Phone No. 03612544417
Sir,
Sub: Poor Broadband Service
We are a customer of your broadband internet service with the B700 Plan. We regret very much to state that the service is far from satisfactory. The innumerable complaints lodged by us, as listed below, could not yield any result.
Complaint Date No.
17.12.09 1122
30.12.09 Sl. No.13
19.1.10 15085261
4.2.10 Sl. No.30
12.3.10 14287382
8.4.10 124531211
2.8.10 Sl. No.17
9.9.10 1155804682
24.9.10 1181414412
24.0.10 AMK-244
8.11.10 1317506091
You will kindly observe from above the frequency as well as the availability of service to us. These types of service do not serve the purpose for which we have taken the connection. This causes us great harassment and inconvenience. When you supply a product to the customer it is expected that required service is also provided. We have also been making verbal complaints to your personnel in the ranks of SD, JTO, Linemen, Technical Department, TTA and all other concerned people. But no improvement in service took place.
Under the circumstances, we do not want to continue with such a service with deficiency. Kindly withdraw our broadband internet connection and refund the rental paid by us against it from December
Thanking you,
Yours faithfully,
S.VYAS (M-09645-01051)
JAINEX INDIA LIMITED
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