BSNL Broadband
INTERNET VERY OFTEN NOT WORKING

BSNL Broadband

Posted: 05-06 by swatiiyer Send email

SINCE WE HAVE TAKEN THE BSNL BROADBAND CONNECTION VERY OFTEN THE INTERNET DOES NOT WORK. ESPECIALLY AT THE WEEKEND.MY LANDLINE NUMBER IS 2502656

WE HAVE TAKEN A PLAN OF 750 . HENCE WE ARE LOSING A LOT OF MONEY AS WE CANNOT USE THE BROADBAND CONNECTION ALL 24 HRS, DUE TO THE BREAK-DOWN OF THE SAME. WE HAVE MANY A TIMES CALLED UP THE CUSTOMER CARE SERVICES (NO:-1500), BUT NO ONE ANSWERS THE CALL, EVEN AFTER HOLDING THE CALL IN WAITING FOR OVER 30 MINUTES. WE HAVE ALSO PERSONALLY SPOKEN TO THE HIGHER AUTHORITY AT VIRAR WEST BRANCH, BUT THE RESPOND IS THAT "ITS NOT IN OUR HANDS AS MMRDA WORK IS IN PROGRESS AND THEY BREAK OUR LINE" OR " THE PROBLEM IS DIRECTLY AT THE SERVER END AT KALYAN". NEITHER THEY ACKNOWLEDGE OUR COMPLAINT NOR THEY GIVE ANY INFORMATION ON HIGHER AUTHORITY REGARDING OUR COMPLAINT

WE REQUEST YOU TO FIND OUT SOME SOLUTION AT THE EARLIEST.