BSNL has so called "Appellate Authority".
The General Manager of Tamil Nadu BSNL who is the competant authority has neither read his mail nor acted on them. Ofcourse in keeping with this the junior staff of BSNL also do not bother about complaints received by phone or in person or by email as the message below clearly indicates.
&&-- Original Message &&--
Subject: Discrepancy in BSNL Broadband complaint not resolved
Date: Sat, 14 Aug 12:50:30 0530
From: Maria Lawrence
To: [email protected]
Respected Sir,
Greetings!
Through this mail I would like to inform you about my BSNL broadband (the broadband link is erratic and does not work in evenings) problem which has not been resolved for the past 6 days despite my
efforts to raise my complaint at various levels.
My telephone number is 04332-261241
My Broadband connection linked on Home UL 750 tariff has been dead for
about a week.
Telephone Exchange is Manaparai
Having complained to 198 on 8.8.2010 I was assigned 43281.
For the past week i have tried to access daily the complaint section and
am told that it is pending.
Local exchange staff too are not attending to the problem. There is no
technical problem for other neighbours of mine.
I earnestly request you to escalate my case for action.
John Bosco. M.A.
Headmaster
Ph: 04332-261241
Cell: 9865751230
Em: [email protected]/[email protected]
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