The company has the monopoly in internet services in the city and they take undue advantage of it. I am a customer of BSNL broadband for around 7-8 yrs now and have always faced some problem or the other every now and then. I had no other service provider to switch to as only BSNL is the one providing internet services in the city.
My line has some problem due to which i face connectivity issues very often (at least 10 times a day) and even after repeated calls to the broadband complaint helpline (1504) they are not resolving my issue. I keep on calling the help line and even after a waiting of 10-15 mins my call is not being answered forget about lodging a complaint and doing something about it. I am a premium customer and have a plan of rental Rs. 950 which is the highest among all the plans being offered. Still the services are far from being up to the mark. Please look into it and do the needful.
Thanking You,
Aditi Goyal
Contact no. - 9314282738
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