Hai I am residing in a village named Poyya in Thrissur District, Kerala. I applied for a broadband connection from BSNL office in Mala, which is the office to provide BSNL service for our area, in November. I got WLL connection with a guarantee that I will provided broadband landline connection as soon as possible. I waited for 6 months... after that one day the lineman came and told me he can arrange for connection. I said ok... then I went to BSNL office to pay my bill and met JTO and told him that lineman told me he can give the connection and asked him to kindly process my application. He asked me to re-submit an application stating to change the WLL to landline... I did that. After 4 months the cable came to my house and it is still lying in ground. When I enquire about this with an officer in Thrissur office to whom complaints are given, he said he will look into that... then no answer... Then I called JTO and asked him... he told I will get the connection in 1 month... I called the lineman... he told he will not do anything since I contacted JTO... I asked JTO... he told lineman only can do anything... suddenly one day my neighbor got the connection after giving an application just one week before... I asked him how... he told "BRIBE the lineman" u will get it...
This is what happening now... JTO and lineman and not in good terms and they are playing with my connection which I deserve... secondly, I have to bribe the lineman for the connection...
One day a lady from the exchange called me and asked did I apply for the connection? Is BSNL laying cable to all the house in the country with applying for that??? then HOW come they lay the cable to my house...
From my experience to get a connection from BSNL either kneel to ground and beg with every person in the exchange or bribe them...
Even giving a complaint to the person authorized for that is not enough
I dont understand what mistake I did... not paying bribe or contact JTO...
anyhow I had enough with BSNL... let me wait for a private provider... I will cost me more but I will get the service...
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