BSNL
MOBILE BILL

MY MOB. NO. 9418464562, BILL NO.101300554

WAS CHRARGED Rs. 810.75 DUE TO PSTN CHARGES. HOWEVER THEIR CUSTOMERCARE NO.9418024365 I SUBMITTED MY COMLAINTNO. AS E071383096.THEY ENSURE ME THAT THE CHARGES WAS WRONG BECAUSE USING INTERNET IN ROAMING IS FREE TO MY CONNECTION (HOWEVER I NEVER GO OUTSIDE HIMACHAL),

AT THE SAME TIME SHIMLA BSNL OFFICE NO. 2650100, THEY TOLD ME THAT THESE ARE ROAMING CHARGES, AS THE PLAN IS CHANGED,

THERE WAS NO DIRECT OR INDIRECT INFORMAION TO ME IF PLAN IS CHANGED.WHY?

SHIMLA BSNL OFFICE AND CUSTOMER CARE WAS BLAMING EACH OTHER.

ACC. TO BSNL WEB.

[PSTN Charges - The fixed line phone charges either Local Call Charges or STD Charges]

# IS THE INTERNET USING IN ROAMING LOCAL CALL OR STD CALL)

AFTER MANY DAYS I STILL NOT GOT THE REPLY OF MY COMPLAINT NO. E071383096.

AND IF IT WAS ROAMING THAN WHAT IS MY FAULT TO LIVE IN NALAGARH WHAICH IS TOTALLY IN HIMACHAL PREDESH)

I WAS ANABLE TO SEND MY BILL COPY(.PDF)