B S N L
Problem in Broadband Service (Connection is getting disconnected in few seconds and Speed is too slow)

To,

The GM

BSNL

Kolkata Telephones

Sub.: Problem in Broadband Service (Connection is getting disconnected in few seconds and Speed is too slow).

Broad Band connection No.(033) 22413336 (Burra Bazar Telephone Exchange)

Respected Sir,

First of all very sorry to say "POOR" BSNL customer service. I'm also telling you frankly I'm so much angry towards BSNL customer service & their attitude towards customers, I don't know how to express my feelings after facing such a horrible harassment.

I have a BSNL Broad band connection since January.

In January my plan was changed to 750 unlimited and problem started since then. I started facing frequent disconnections (with modem DSL light continuously blinking and error: 678 "remote server didn't respond” or “link is failed “ etc), at least once in 10 to 30 minutes of every time getting connected and speed (with mostly around 50 kbps or downloading rate even bellow 1.48 kbps) which never crossed even 1 mbps. Several times complaints were lodged …..and every time mischievous practice of BSNL Staff, i.e. deleting docket number in one or two days without rectifying the problem and without contacting to me. Still I tolerated with emotional touch of being two decades old customer.

But, since last one month these problems have crossed all the limits and barriers and I'm not in a position to run my internet even 2 minutes in one go. My previous three dockets were deleted again, while my broadband problem persisted continuously. Again I've lodged my complaints with docket no. L3314 on 27.8.2010 but not getting response properly. Whenever I contact, they just advice to call to “this to that” telephone no. and visit "here to there". I've also got the response like "I 'm too much busy today, call another day or another person".

It is true that after getting deleted the previous dockets without rectifying the problem when I protested for the same and I booked my complaint againon 27.8. the person came to my home & checked something & said there is a problem in ‘internal’ and will be solved. Still there is no result. My net is getting disconnected every few seconds.

I was adviced, "If you are using parallel telephone, remove it & use the net" which is not the solution; even I did so but got disconnected in a few seconds. I called him again & he told me to call another person. Since last 15 days I've called so many people but no result. Every time I calls he/she says "there must be a problem in line, will be solved". I don't know how many times they check the line again and again, and after checking the line they don't bother to call the customer or ask whether the problem got solved or not. I'm losing my clients, losing my business. Even I told them the situation "please do something as soon as possible" they just say calmly "ok I’m looking your complain" what is this sir??? Don’t they get taught in BSNL how to maintain customer relation???

Also it is pity with the customers that in Burra Bazar (Kolkata) exchange, some of the BSNL officers insist that customer must make personal visits to them. Surprising, if customer’s face, being in front of these officers, will only help in rectifying the problem...?

Anyway, I’m requesting again. Please do something. I don't want to lose my clients don't want to lose my business. I'm using BSNL landline since last 18 yrs & broadband since last 2 ½ yrs, also suggested many of my friends to get the BSNL broadband connection. But today I’m getting such a harassment which can’t be explained.

PLEASE DO SOMETHING, this is my kind request to you. I will be so much grateful to you.

Thanks & Regards

Mahendra Nath Mishra