Tata indicom broadband is to put it simply ‘the worst internet service provider on the planet’. I would strongly thoroughly discourage any human being from buying a tata indicom broadband connection.
Very quickly let me get into the reason why i would like YOU TO NOT BUY A TATA INDICOM BROADBAND CONNECTION AT ANY COST!!!
Although my connection is of tata indicom (service provided by Videsh sanchar nigam ltd, yes VSNL itself!!) my connection actually comes through a shady cable operator through which tataindicom operates in my are & thats where the major problem lies. To say i have frequent disconnections would be a thorough understatement. These disconnections or unavailability of service is 99% due to some fault of the local cable operator through which tatavsnl provides me the broadband connection. Apparently tatavsn does not exercise any supervision over the local cable operator & the connection is completely at his mercy. There is a tata vsnl engineer in place, but that doesn't help much. There are times when some wire comes lose at the local cable operators office & the connection goes kaput, then there are times when the switch located in my building goes kaput or the wire lets out, or the power to the switch goes off, there are just too many complications here. Ive been using this service (or to term it better - been buying the accounts) for the past 2 years & have been through every bad experience possible which one can have with an ISP.
Ive called up the helpdesk who have lodged my complaint, however no one has got back to me. I called up the helpdesk again to inform them that my complaint hasnt been resolved & to not close my complaint, as it has happened in a few cases earlier that the engineer of tatavsnl closed the
complaint from his side without even bothering to check with me if it has been resolved!! And in some cases if the connection has worked for a few minutes and again gone down which happens more frequently, the helpdesk people confirmed me that they close the complaint at their end if the user logs in. In my experience with tataindicom no issue is resolved with just a couple of hours of testing, it resurfaces back again in a few hours or the next day which has happened in my case.
I’m unable to believe that a company as big as tata vsnl is at the mercy of the small time cable operator.
The problem also lies majority at the middle management level. The helpdesk must have a process in place by which the complaints are sent across to the local offices and from there to the field engineers, however what looks like here is the middle management has a slack attitude. Either they do not pass on the information to the field engineers or the field engineers aren't able to do the job due to lack of either knowledge or simply a care damn attitude as neither of them seem to be answerable to anyone. Thus the complaint isn't attended to days on end. Wonderful!
Why you should take a tata indicom broadband connection?
If you have too much black money with you, if you want to suffer from hypertension, if you long to feel like being cheated out of your hard earned money, if you like to jump through red taped attitudes, if your hobby is to be endlessly on the phone (you just might end up doing that with their helpdesk), then i would highly recommend you to go for a tata indicom broadband connection. OTHERWISE DO NOT GO FOR TATA INDICOM BROADBAND CONNECTION AT ANY COST!!! Avoid it like a plague!
My connection has been down since a week now, i had given a complaint at the helpdesk, they gave me a complaint number & assured me my problem would be resolved withing 4 hours (i think they meant 4 hours on pluto & not earth as it has been over a week already). I have typed all this in a notepad & pasted it over the mtnl free dialup connection.
PS: If you have had a bitter experience with tata indicom broadband connection, feel free to share it with us, you can also email me at dishtvtatasky[at]gmail.com
http://www.dishtvindia.info/07/06/tata-indicom-broadband-connection-strongly-discourage-anyone-from-getting-it
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