BSNL landline connection with broadband unlimited
Non allowing discount available to Government emlpyees

My telephone no is 020-25360050. I have recently upgraded my broadband service connection. I am a Central Government PSU employee and have submitted the required details and certificate to that effect to the telephone authorities in Kothrud area (customer care centre) while applying the upgradation to unlimited plus service The same was recorded by them as communicated to me in person by concerned staff. However, the benefit of discount available to government employees was not passed on to me so far despite the promise given by concerned officer in Billing section that it will be adjusted in next bill. So far I have received 3 bills after upgradation. I, therefore reqest you to kindly look into the matter and arrange for payment of discount or adjustment of discount.