CCAVENUE
Non Refund of Amount for failed transaction

Dear Sirs,

I was doing online bus ticket booking for my daughter on 11.07.2011 through CCAvenue. Ref. Order No.1122284208. An amount of Rs 500.00 was deducted from my account vide reference No IPAY/INST/NEFT/8623865/4411610022930 but ticket was not delivered to me. However I received a mail from CCAvenue stating that the transaction was failed and they shall take up the matter with the Bank but the amount was not credited to my account. I set mail to CCAvenue on 12th July, 15th July, 19th July, 22 July and lasly on 2nd August but no reply was given by them. I have taken up the matter with IDBI bank and the replied that the payment was settled in favour of CCAvenue vide RBI reference No 110711i8623865. I forwarded reply of the bank and screen shot of the bankk statement (showing transaction) to CCAvenue but they are silent on the matter.

I expect: Stern action against CCAvenue for not taking the complaing seriously. And refund of amount with a due penalty.

Thanks and regards,

AK Jain