This to bring to the public, the harrowing experiece I had with the TATA Indicom broad band service.
I had subscribed to the broadband service in August@ Sultanpalya in Bangalore. It is a wireline broad band connection. The cable was a overhead wire that was pulled from the closest control centre of TATA Indicom.
Initially the cable used to get snapped regularlysince the company laid it over the other's houses. Once this problem (3months) was rectified... The modem started crashing every second day. Finally better sense prevailed on them and in the last week of November they changed the modem.
My woes did not end there from here the server problems started. The cable if it is not snapped, the server would be down and the TATA Indiconm team takes large amount of time rectifying the problem.
This goe on and on every month with out any end. Effectively I get to use the broad band for a week or so every month.
One thing is prompt is the bill and the collection.
Not only this the customer service call centre line is as in efficient as the technical team.
They appologise 100 times but will not take the right step to resolve the problem. I do not know why they call them technical help desk on the IVR?
Finally I have taken the decision to put a hardstop to my distress.
I have cancelled the service. these people are now lazy to collect the modem and switch. they are also not eager to send me my deposit amount. What else do you call this kind of terrible service? hopeless, pathetic, unprofessional!
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