I booked a ticket from Mumbai to Lucknow for 3 person on IT3149 on 23rd October (mind you i must have done more than 250, 000 INR business already with Cleartrip). On reaching the airport i was told the flight is cancelled and it has been so since 15th October – the airline tried to reach me and smsed me at my personal number which i due to excessive travelling abroad didn’t pick up. While the airline did take some customer oriented measures – Cleartrip was smoking and least bothered; since i bought these tickets from Cleartrip isn’t it their responsibility to tell me – email me/reach me using the profile information (other no., landline) about this and help me out. I am not sure why the 300 INR per ticket gets charged. Really pathetic display of customer focus by Cleartrip – in fact their CSR told me – “Sir there are 1000’s of customer flying every day what do you expect! ” – Pathetic
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