M/s HATHWAY Broadband Internet 10.11.2011
Trade World, “B” Wing,
Kamla Mills Compound
Senapati Bapat Marg,
Parel, Mumbai 400013
Dear Sirs
Sub: Account no. 317683
With reference to above mentioned account, I wanted to register my request for temporary disconnection for my absence from Mumbai. In this regard I have been calling your Helpline numbers (67134500, 67134600, 42387100, 671346200 and other numbers) since last seven days, without getting access to your office executive. After every call your recorded message says that all the executives are busy with other customers & my line goes to standby mode with some irritating music, which doesn’t seems to end even I hold the line for more than 15 minutes. I even called (three times) your representative Mr. Ganesh (9892705974) who promised to return back my call and I am still waiting for his call since last three days.
I can only suggest you to find some solution & implement improvement elements to your existing system or you might lose some customers.
I want you to register my request - - To suspend my Broadband service from 14.11.2011 to 14.01.2012 during my leave holidays & forward adjusted account statement by Mail or by Email to my mailing address registered in your record.
I hope to receive your prompt response to my request. Thanking you in anticipation of your cooperation, I remain,
Truly yours,
Vishnu Issardas Sadani
5- Rajlaxmi coop hsg soc, Dilip Gupte Marg Mahim, Mumbai 400016
Tel : 9920858007
Email: [email protected]
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