I had applied for BSNL connection in Whitefiled exchange (Bangalore) June 3rd week. I got the phone in 1 week but waiting for broadband connection since then. Their customer service is pathetic. They will never pick up the call and if you ar lucky someone will pickup and give you another number to call. I highly recommend to save the department it shall be turned to a private one. They spend lot of money in ad campaigns. but when it comees to service no-one is there to help. It's major hindrance to growth. How long will you fight and keep trying as a customer I don't have time to visit there office 2-3 times to get a connection. Had Airtel, Reliance and Vodaphone not been there, these guys would have made life of a consumer misrable. I am thinking of get my connection disconnected now and apply for Airtel. When it's comes to any Govt. department helplessness just comes out. I would recommend someone going for BSNL connection think again please.
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