1.5 Mbps down / 512 Kbps upload is still like a dream to me, cant even imagine any ISP offering such speeds at reasonable cost... Coming to the point regarding ZeeNext Broadband internet... I’ve been using ZeeNext broadband internet for about a month now. As i am hardcore net user i can easily review any internet service within a month...
I my one month’s time I have had no good experiences with ZeeNext (yes not even a single happy moment). I used to call ZeeNext at least 10 times a day in one month periods time (u can imagine what problems I faced)... Read on to hear my Horror Story. Presales information never matched the actual service... ZeeNext took about a month to set my internet connection. After setting up when i entered the login page address... I found it not working... Tried calling local ZeeNext office for about 20 min but still getting engage... Finally when i was able to talk to ZeeNext Tech. only to hear that theres something wrong in their line.
Day 2&> I was up and running only to find that ZeeNext has blocked all the ports. I cannot play no multilayer games, No Kazaa nothing, Download speeds were worst than crap... didn't go above 0.50 kb/s... I was red hot... Called local office, Tech replied the same old thing (something wrong in the line) and added that it will be done in a days time... On asking of Multilayer games, he said that he’ll talk to head technician... As Days passed Problems kept on increasing, I frequently lost connectivity, not for few minutes but for days... Still i had no reply from tech regarding multilayer games...
Finally I contacted to Bangalore (main customer care center), made complaint there and was given complaint number, that helped in speeding up their job, they changed their hub but still no luck, Complaint was solved telling that I was getting proper speeds and connectivity (Everything FALSE).. At last When I ask for a refund, they deny, I was up that day... and working slow but ok for surfing... then it happened, lost connectivity again... Got very rude Reply from their office (I was just mad now). Now it was time for me to talk rude... Called their head tech on mobile after inquiring for a long time, I had to explain him everything again (this shows he was unaware of all my problems)...
After a weeks time he found that firewall was causing all the games not to work online... Well now, I had to do the job of finding all the ports, so that he can unblock them... (Well this shows that ZeeNext techs are not qualified to find the ports themselves) DISGUSTING... well I had to do it... but still I haven't been able to play online...
Since them I have been waiting, I still frequently loose connectivity, If I total the time of my lost connectivity, it would be more than 15 days off in a month... Worst Service!
I’ll RATE THE SERVICE AS:--
PRESALES INFORMATION :- 1.5 STARS OUT OF 5 STARS (Every thing false)
CONNECTION RELIABILITY :- 0.3 STARS OUT OF 5 STARS (Worst)
TECH SUPPORT:- 1 STARS OUT OF 5 STARS (good at Bangalore, worst at local)
SERVICE:- 0.01 STARS OUT OF 5 STARS (Worthless, Crap, Sh! T)
VALUE FOR MONEY:- 0 STARS OUT OF 5 STARS (dial up values more than this).
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