Hello All,
This mail is in regards to take the legal action against the Fashion and You website. I have purchased Seagte Expansion 3.5" 1TB External from this site bearing the Order # 925095. The cost of this product was 3, 601/- rupees, I have redeemed my invite friend credit amount of Rupees 700/- and made a payment of 2, 951/- Rupees (rupees 50 extra for Cash on Delivery).
The product picture shown in the website was different from the product that I have received from the Fashion and You team was totally different. In their website they have shown the portable HDD and whereas when received it was very huge not at all portable. I have spoken to the concerned Department and agreed to return the product as I was not at all satisfied with it.
I have spoken to one of the member relative executive named Pavithra from Fashion and You, and told her the problem and then she has initiated the return the product. I have asked her clearly that who will bear the return courier charges, she has replied back to me saying we will pay you back the amount, I have very clearly asked her “Generally how much would be this courier charges”, then she has replied back will generally pay around 150/- Rupees per Kilo Gram. She told me that once they receive the product they will pay me back by Store Credit.
I was alright with all the terms and conditions and I have spent Rupees 700/- to Blue Dart courier to return this product. I have also sent the scanned copies of these courier documents to this lady Pavithra and informed her accordingly through email. Later I have received in the store credit only Rupees 3201/- from Fashion and You, instead of receiving Rupees 3, 651/- that I have spent (2951 700 courier charges) I have received very less amount. When I have asked this lady Pavithra she replied back to me stating that we only pay back 150 rupees per kilo gram on the returned products, when I have asked her you haven’t specified this line neither in the return document or in any of the return policies, she told me that I have told might be you have missed it.
If they are paying me only 150 per kilo gram why do they need the scanned copies of the courier that I have sent the product back and this line was neither quoted to me at all nor explained to me. When I have raised the same she told me that I will get back to you in another 30 or 60 minutes, and now it has been 4days and I haven’t received any reply from this on this issue at all.
Now here I haven’t got the right product, in return I had to spend my time in returning the product and by over paying them 400 rupees more. I am in total loss by buying this product from this site. If this the way they are going to do business with people and saying “CUSTOMERS ARE OUR KINGS” they really don’t care about customer relation at all only bothered about the money.
This way they have cheated and have done big fraud in this consumer business, I have all the documents and pictures pertaining to this order and all the proofs that proves I am correct on my point. They have given me the mental stress for this totally and completely.
This is the most disgusting experience I have faced in my online shopping experience. I humbly request all stop shopping with this site, and please someone help me to take the required legal actions against this site.
Regards,
Hema Sapasetty
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