I booked for delivery of flowers on indiaplaza and then asked them to deliver it on 16th instead of 15th. I was told that is not possible so they would cancel my order - Bangalore contact centre. I was also told that the confirmation would come through mail.
I waited for an hour and then again called up.. I was told that the order was cancelled and the money would be refunded in a week"s time.
I am disgusted and surprised to see responses saying that for the same order it was recd by two different people at the place - (suspicious response)
It tantamounts to cheating when after confirming that they have cancelled they deduct the money and claim delivery..unfair/ mis communication can be avoided by proper training at the contact centre.
Aggrieved
Gaurav
[email protected]
enclosed the queries on how the tickets were closed...
2/15 10:53:48 AM ticket number CNT105348780125484
I am sorry for the delay & inconvenience caused to you in this regards, I would like to let you know that your order has got delivered on 15th Feb & the same is received by Nigam, As it is a Hand delivery the status was not updated immediately. Kindly accept our apologies for the inconvenience cause to you for the delay in updating the status.
For any further clarification please right back to us.
Thanks & Warm Regards
Jithender. S
Team Indiaplaza
2/15 11:55:32 AM ticket number CNT115532653125496
I am sorry for the delay & inconvenience caused to you in this regards, I would like to let you know that your order has got delivered on 15th Feb & the same is received by Suri, As it is a Hand delivery the status was not updated immediately. Kindly accept our apologies for the inconvenience cause to you for the delay in updating the status.
For any further clarification please right back to us.
Thanks & Warm Regards
Jithender. S
Team Indiaplaza
0 comments