India Today Book Club
Defective product

Dear Sir,

Reg: membership no ITBC 10308503

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I.Mrs. Malabika De had ordered a Reebok bag from your esteemed club via the

internet my ordwer no.is ITBC 10308503, order no.997814164.I have a complaint

regarding the above mentioned order. The order was placed somewhere near February

but the responce was a good three to four weeks late regarding the comfirmation. After the confirmation

the courier was also late by a week for which I had to stay at home for the whole weekend 20/3

to 21/03 but the courier arrived only om Monday at 12.00p.m. The courier packet was intact but the

bag inside is torn, when i complained to your customer care centre one Mr. Kuldip Rathi was very rude a

would not transfer the line to any senior person, after requesting he told that nothing can be done, probably

the bag was torn by my son after openung the packet.

Kindly look into the matter and let me know as to how can i get my bag replaced without me having to

spend any more money on courier or otherwise. I am very sad to experience such behaviour from such a

reputed institution like yours.

thanking you

Malabika DE

Company: India Today Book Club
Country: India

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