I have installed internet service connection in my office situated at 30F, Vasudeo Mansion, 7A, 1st Floor, Cawasji Patel Street, Opp. Yazdani Bakery, Fort, Mumbai 400 023 provided by your company. i.e. IOL India Online Netcom Ltd. My username is “mungekar”
1. I say that your company IOL India Online Netcom Ltd has received entire payment from me by way of cheque for 6 months well in advanced.
3. I say that since last 10 days I am unable to connect my internet hence I contacted your technical assistance team who time and again assure me they will solve the issue immediately as there is some technical fault in system.
4. I say that till the date the said problem remains the same. Your companies technical Assistance failed and neglected to either to look into the problem or solve the same till date.
5. I say that since last 10 days I am continuously calling your technical assistance or the director. Till the date I have called 100 times. Many times your representative keeps my call on hold for more than 15 min. Many times they assured me to solve the problem.
6. I say that your companies technical assistants and representative daily assure me that their engineer will come immediately and solve the issue but till the date no one either call me or solve problem.
7. I say that I am Advocate by profession and on account of your irresponsible service I have to suffered huge damages, mental agony and monetary losses due to your gross error, negligence and also bad service of the company and its technical Assistant.
8. I say that all the technical assistant and representative from your company are least bother to solve the issue and hence lastly compelled me to send this notice as I have no option left.
Pursuant to my notice dated 25.01.10 I had sent a final reminder on 29.01.10 still no feedback from their side.
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