IRCTC
Failed Transaction Payment not refunded back

Dear IRCTC,

Date (17/08), i tried to book a tickets using IRCTC web portal. But due to some issues, the ticket didnt get booked. The site redirected to a page that displays

When i checked the booked history the ticket was not booked, yet to my surprise the money was deducted from my bank account.

I need the refund of money which was debited inspite of failed transaction. Please suggest how to proceed further.

When i checked the "FAILED PAYMENT REFUND STATUS" these are the details i got for my failed transactions.

Ticket History

Train No: 14017

Train Name: SADBHAVNA EXP

From Station: (SPN)

To Station: (DLI)

Date Of Journey: 27-Oct

Date Of Booking: 17-Jul

Total Fare: Rs 184

Refund Details

Payment Not Received From Bank

Requesting you to consider my complaint and provide a successful resolution which is refunding my money back to my account. Expecting a immediate action and quick solution from your side.

P.S: Also it would be good from your part to avoid such problems/inconvenience in future by implementing permanent fix to this technical issue as i found staggering amount of complaints registered regarding this issue.

Regards,

Yogesh Singh

Company: IRCTC
Country: India
State: Haryana
City: Gurgaon

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