What type satisfaction does Airtel provide to their customer? I dont know how is it possible that their Broadband Connection Enrolement forms are used by their Terminated Sales Executive? Does Airtel provide freedom to their Sales Executive to fraud with public in Global Market? Does Airtel ditributed their forms without maintaining any record? I dont know how airtel promises to provide 100% Cutomer Satisfaction and Faith???
One of the Sales Executive name: Amit Mathur comes to me and offer me Broadband Connection on March 13 and he promised that we have connection in next 4-5 days. He filled a Enrolement form (Form id : 2163908) in front of me and took cash of Rs 1500/- .
After that whenever I called him he used to told me that "Sir, we need one more day. Threre is problem with Line". On 20th march when I called to Airtel customer care to check the progress of my application and contact with Sheetal (Having office in Okhla Delhi) then she replied that me that this Sales Executive (Amit Mathur), already resigned from Airtel two months ago. But I asked Sheetal to write complaint against Amit Mathur (Complaint ID : 30711378).
After that whenever I call to Amit Mathur he neither piked my phone nor replied me back.
Also, I visited Airtel office B-38, C-1, Sec - 57 Noida but I did not get any concludatory response from customer service associates.
Now, it is my request (whatever you can understand), either provide me connection or give back to me all of my cash money (Rs 1500/-) within 5 days otherwise I will go to Consumer Forum to register my problem and take strict action against Airtel.
It is really a matter of shame for Airtel, how can terminated employee sales their connection and looted rupees on behalf of Airtel.
Now I just want either provide a airtel connection to me (if it is possible) or cash back all of my money. Also please don't promise for the fact if you can't complete it.
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