I bought 3g datacard from afsana enterprise malda (w.b), appointed selling agent in feb at cost rs, 4100=00 .this data card became non-functional in month august.
since then i have been harassed by company service centre continuously from differnt outlet.first i was asked to deposit at siliguri centre (250 km away) but service at that point was refused on ground of lack of skilled person.thereafter asked to report in malda centre where the company is said to have equipped well, again same fate i had to suffer after keeping me wait more than a month on pretext of varied shotcommings.finally i contacted company who gave me docket no. of complain (mmx-2511108546) and asked me to contact one mr. Arup das on cell -09748595322) in kolkata who they claimed te head of servicing sector of company.
i linked my contact finallyafter continuous effort who told me to solve problem by rerplacement since datacard is in warranty period.but my tragedy started from day of assurance as most of time phone remained off or when found he used to reply his business somewhere outside of west bengal after harassing me in 20 occasions.finally he told his leaving the company., even compny phone is not responding.i have sent complain attaching all documnt.requesting u taking up my case to proper forum to prevent fraud company againgst trapping innocense customer-m.i.khan 3 kuttitola.malda-732101.(w.b) [email protected]
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