Dear Sir,
As Communicated with your kind self, you are not able to provide the internet service to us in Anand vihar.
Time of taking connection your representative Mr. Jigar Rawal guaranteed for the 24*7 connective.
From last 15 days, I am trying to get into the deep, finally I heard that M/s. GTPL will not provide the service to me,
I want to claim that M/s. GTPL have to provide me the service as committed else have to refund the full money that I have submitted at the time connection.
We also faced and loose our business due to non connectivity for more than 15 days. We are also claiming the same.
But I am surprised by M/s. GTPL policy, M/s. GTPL will not either refund me full money nor connectivity.
I want be clear that, I am not asking an extra thing which is not paid by me or committed by you.
Please give me the 24*7 broadband connectivity or refund my full money on most urgent basis else we consumer have the right to claim for our service and value of money paid to you.
Expected your warm response for the above matter on priority.
Regards,
Palak Shah
9327029436
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From: Custormer Care [mailto: [email protected]]
Sent: Wednesday, May 09 8:31 PM
To: [email protected]
Cc: [email protected]
Subject: RE: RE: Non-responsive approach
Dear Customer,
Thanking you for writing to us.
With referance to this mail we would like to infrom you that all the connection from Anand Vihar are not get connectivity not because of maintainance but becasee of some permissin issues at junction end.
we are again very sorry for your inconvenience.as us face lots of problem because of this issue we are processing for refund of balance amount soon.
So please kindly cooperate for the same.
Looking forward for a valuable relationship and assuring you our best support and services
Yours truly,
Customer Care
Gujarat Telelink Pvt. Ltd,
2nd Floor, Shahajanand Shopping Centre, Opp. Swaminarayan Temple, Shahibaugh, Ahmedabad – 380 004.
From: [email protected] [mailto: [email protected]]
Sent: Wednesday, May 09 3:06 PM
To: Custormer Care
Cc: [email protected]
Subject: Re: RE: Non-responsive approach
Dear Sir,
Can you give me the answers for the following :
1) Who will bear the cost for loosing my business within these days???
2) M/s. GTPL have any customer care support who inform us before switching off the connection for maintainance.
3) Why M/s. GTPL have guaranteed the 24*7 connectivity at the time of taking connection and advance payment?
4) there is any option to get connectivity during the maintainance period.
5) What about the money which i have wasted by getting non-connectivity of the internet.
Regards,
Palak Shah
9327029436
Regards, Palak ShahPurchase Officer, Mother Dairy, GandhinagarMob: 9327029436E-mail: [email protected]
>&- Original Message &-
>From: "Custormer Care"
>To: "'palak.shah'"
>Cc: [email protected]
>Sent: Tue, May 8, 20:33 PM
>Subject: RE: Non-responsive approach
>
>Dear Customer,
>
>
>
>Thank you for writing to us.
>
>
>
>As you are valuable customer for us, so we are very sorry for your
>inconvenience.
>
>We have send your complaint to our technical department & as per technical
>feedback there may some permission issue at junction end & because of that
>you are facing this kind of issue.
>
>We are trying to resolve this issue as early as possible. We would also like
>to inform you that to sort out this issue It may take more 5 to 6 days.
>
>We request you to wait for more 1 week if possible. & if the problem will
>not solve from our side we will proceed for refund.
>
>
>
>So please coordinate with us.
>
>
>
>If you have any kind of Query than please let us know we will surely get
>back to you with positive reply.
>
>
>
>Looking forward for a valuable relationship and assuring you our best
>support and services
>
>
>
>Thanking you,
>
>
>
>Yours truly,
>
>
>
>
>
>Customer Care
>
>
>
>Description: Description: Description: Description: Description:
>Description: Description: cid: [email protected]
>
>Gujarat Telelink Pvt. Ltd,
>2nd Floor, Shahajanand Shopping Centre, Opp. Swaminarayan Temple,
>Shahibaugh, Ahmedabad - 380 004.
>
>
>
>From: palak.shah [mailto: [email protected]]
>Sent: Tuesday, May 08 8:21 PM
>To: [email protected]
>Cc: [email protected]
>Subject: Non-responsive approach
>
>
>
>Dear Sir,
>
>
>
>I am Palak Shah have recently bought a connection from GTPL, my broadband
>plan is 512 KBPS, unlimited plan (Rs. 3361/- for 6 2 months).
>
>
>
>From last 10 days my broadband is not working, I have tried to call
>GTPL-technician as well as Sales person, we got non-worthy response.
>
>
>
>
>
>Also I had called Custom care service and get the reply that they have some
>permission issue.
>
>
>
>It seems that M/s. GTPL doen't have any custom satisfactory rules, we
>already have paid the advance money and now we doen't have any options to
>have a good services.
>
>
>
>I really have a frustrating with your bad services and requesting your kind
>self to resolve whatever issue is there and start my broad band connection
>on immediate basis.
>
>
>
>My login ID is: palak 103
>
>
>
>You may check the detail and inform the with the good news.
>
>
>
>
>
>Other wise suggest the process for withdraw of our advance money.
>
>
>
>
>
>Regards,
>
>
>
>Palak Shah
>
>9327029436
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