Since yesterday evening (7:15PM), the MTNL Broadband at my place is not working (Thane-West, Panchpakhadi Area). My phone number is 25363094.
This is a problem for me. My next door neighbour is using the same service and its working fine for him.
I called on 1504 to find out, the lady there tells me that its the problem with the MTNL Server. I asked if that is the case then how is it working for my neighbour. She cooly says that "if its working for him what can be done, i cannot disconnect his connection". And she says that wait for sometime, it will work. She also kept asking if all the lights on Modem are glowing. I don't understand why such people are kept as call center executives if they don't even know how to answer the queries of customers.
Coming back to my problem, this is still not working for me. I have also logged a complaint on 198 (Docket number: 6790).
If this will not work for today also, i will minus the amount starting yesterday night and then pay the bill for this month. Since i am also in Service industry i know how to deal with such people and situations. Please note this and don't argue with me when i pay less.
MNTL is not the only service providor who gives service in Mumbai now. I will just terminate and move to some other service.
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