Hello,
I have been using the services of Mtnl Mumbai (Telephone & Internet) for quite some time. However for the past year I have been facing issues with the internet connectivity where the internet connection drips constantly and I am unable to use the internet. Even if the internet connection is working it only stays good for 10 minutes after which the modem does not have the connectivity light of PPPoE. I have raise the issue with the call centre dialing 1504 from the Mtnl landline, however they do not address the internet problem, also hang up on during the conversation without any redressal. Insipte of repeated call and complaints if the internet connection resumes, it lasts only for a day or two. I have change the internet plans for better speed with higher tariff amount to get rid of the constant internet problem, however I am still facing the same issue without any good services. The call centre employees for Mtnl Mumbai are completely helpless and non co-operative in troubleshooting the connectivity problem.
I want to raise this complaint to the higher authority as Mtnl have been paying a deaf ear to all my complaints and I have to pay the entire amount of the internet charges though i barely get to use the internet when required.
Hoping to get a positive response asap and a resolution to the issue as well.
Regards,
Nikita.
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