Dear Sir/Ma'am,
My mother holds an MTNL connection 022-25612037. This is with regards to MTNL Mumbai broadband connection. I had given a request to change my plan on 26th Jan from Combo 249 to Unlimited download 749 w.e.f 1st Feb.
I received a docket number from the Customer care center T100104848 and a confirmation on 2nd Feb that my plan has been changed to 749 unlimited download w.e.f 1st Feb. However, today (11th Feb) when I called on 1500 the lady who answered the phone had informed me that the plan will be changed from 1st March and my unbilled amount has reached upto Rs6000/-.
I have already given written complaint to Mr Vaidhyanathan from Mulund West's office about high bill for Jan and Feb even though my usage is low.
I sincerely request you to kindly look into the matter at the earliest.
Regards,
Deepti Nagwekar.
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