Hi,
I have purchased MTS MBlaze wireless modem on 26 July also subscribed Rs.999 unlimited data transfer plan. The only reason I purchased MTS is, they offer free national roming & I frequently travel between Mumbai & Pune. On the evening of Sunday 8th Aug, my internet stopped working. I was bit busy at that time & also on next day, so ignored that. But on Tuesday 10th Aug, I lodged a complaint with customer care.
Customer care executive (CCE) answered me that, there is some technical problem occurred with some of the customers, hence I & some other customers are facing this problem, but this problem will get resolved till 13th Aug. Today, it's 25th Aug; but yet my problem is not resolved.
I have put lot of money on calling their customer care cell, but all in vain. Every time they answer me that the problem will get resolved in 24 hours, but when I tell them that, I'm waiting from 8th Aug till today, they say, that I'll send an email or escalate this problem to technical team on high priority. Even I talked with senior persons @ customer care center, but no use.
Meanwhile, since I had a urgent need of internet usage, so as per CCE's request, I have also subscribed for Rs.198 ~ 250 MB data transfer plan for temporarily. But that 250 MB data transfer limit is also over now.
I cannot return my modem back to company because it's not returnable. It's already costed me Rs.2299, unlimited plan worth Rs.999 & limited data transfer plan worth Rs.198.
I'm strongly feeling being cheated & I really want some very harsh steps against this company and such companies shouldn't be allowed to work in India.
I have lodged complaint regarding this couple of time, & I have the complaint numbers with me. Can I take any kind of legal actions against MTS?
Please advice.
Regards,
Pranav kawle
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