MTS – Most Terrifying Service
Frustration ka triple doze
Log on to website of MTS you will get fascinating message to ‘Recharge you MBlaze with couble of clicks’. Now read on my following experience will show how these couple of clicks recharge your Mblaze. You will be convinced that MTS is not ‘Speed ka Double Doze’ but it is ‘Frustration ka Triple Doze’
I had recharged my MBlaze for a period of 3 months by paying Rs.1794/- through net banking (Mblaze account no. 9146341756) on December 28 at 8.45 PM vide reference no. 1228205501 (13154452-TECH ONLINE RECHARGE). Amount was debited from bank account but MTS never cared to credit my internet account (First doze of frustration).
I was initially given complaint no. Q10-16514447 and was assured that within a time period of 2 hours my account will be definitely credited. After 14 hours when I called again, to my surprise I was informed that I had never lodged any complain and it was only general information given to me that account will be credited. This time, I was given different complain no. C10-16541309 and was told that my account will be credited by 30th December i.e. 40 hours after getting my money (Second doze of frustration).
Operations Manager Mr. Sachdeva personally assured me that he will personally take up the matter and try to give credit within few hours. However, on 30th when account was not credited, I called MTS again only to know that it will now take 10 days time to sort out the problem!!! (Third doze of frustration).
I would also like to highlight that each and every employee of MTS right from call centre attendant to Operations manager, assured me that they are doing their “level best” to sort out my problem. If this is their level best what will be the regular service you can imagine.
Purpose of this information is
(a) to keep Indian consumer updated about how these small companies spend lavishly on attractive advertisements by celebrities to grab the market share and when it comes to service to customers, they appoint cheap payment gateway providers to minimize their cost at the cost of customers.
(b) Highlight the inefficient service providers as they are “suitably punished by Indian consumers”
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