Dear Sir/Ma'am,
I have bought a MTS Data Card on 5th Aug with an offer of Three month (3) free services (unlimited download/upload). My Data card is Activated on 9th Aug. As per their rule I can avail the free service 90 day's from the activation day. But due to bad service I wanted to deactivate the service so I called their customer care 3-4 times between 15th Sep 2011 and 27th Sep 2011.last time they told me that your request is in pending to proceed with it you have to submit a cancellation latter to our near-by MTS showroom. So I have submitted the cancellation latter on 28th sep 2011.Recipient lady told me that after 48 hours your device will be deactivated. But actually it was not deactivated by them. So i got invoice in my mail in November. Then I called there customer care about it. They told me it's by mistake you got the invoice mail you don't have to pay and from onwards you will not get this kind of mail. But surprisingly on 21st Nov through ECS they deduce Rs:698 from by HDFC Bank account. Then I called there customer care for this. They told me that they will reimburse the money. Then next time they send me the next month invoice. I have called many times with this issue to there customer care but no solution they have provide.
I am requesting you to please look into this issue so that no one will victimised by this cheating Company.
Thanking for your help. Looking forward to your positive and bold step.
With Best Regards,
Pratapaditya Purkait
Mob:8123878039
mailto: [email protected]
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