Hi
My MDN Number is :9142962659
This is not a story, this is a fact nor this is a comedy. I purchased mblaze on 29th. I had lot of issues from the beginning till date. First day when i purchased they told it will be activated in hours but it took days to get to activated. that was very funny.(for this I rang them 6 times) Money lost Rs 40 for calls,
Second thing was that I was not getting the speed which was expected, I was only getting maximum 120 Kbps even less than than that even though my signals in broadband were excellent.
So this is cheating the customer!
Third, I made a complaint, my complaint number is dec114, One of Ur chat representatives told my issue will be resolved by 5december. But till now today is 13th nothing has happened and no issue is resolved.(I have saved her chat transcripts)
Your chat representative told that my validity period will be extended and I will get more days validity for my downloads but it seems that she have cheated me, for the sake of disconnecting the chat she told so. She was very brave.. perfect service should be given medals.
After about 10 calls. Waiting for 20 minutes.
Today I rang Customer care again, I talked to one of the guy, he told that today my issue will be resolved at 9.30 pm, but that was funny becoz the day was about to be over and nothing has changed till 12.(midnight), He told me that my offer is like 5gb for first 7 days and remaining 5 gb for rest of the 25 days.only for first 5 gb i will be getting 3.1 mbps speed rest i will get only 144kbps.
Today i got a message saying that all my issue is resolved (even though) nothing resolved. Very interesting service!
But when i purchased from mblaze store they told in a different way, they told that for entire 10 gb i will get 3.1 mbps speed, so this is cheating the customer. Ur same agents are speaking in different ways.(In fact I have taken 2 mblaze connections)
Misleading and making fun of me, In my Mblaze log it says 3.1 gb I have used but as per ur agent i have used 7gb. Another medal for the log!
Today ur agent told that one of the senior managers will talk to me in 30 minutes and he himself disconnected, till now that to not happened.
Till now i have lost Rs 120 for calling ur customer care.
In brief my issue is not resolved, im getting only 1x speed now also I didnt get the validity extended as told by ur chat representative.
Now Im going to throw away ur mblaze data card else I will break this. I took 2 mlaze datacards, I dont want this, discontinuing the service, I am going to raise the complaint in consumer court for misleading the customers. on speed and offers.
Not over I will write same in all the forums possible and distroy Mblaze for such a worst device and more than that pathetic and misleading service.
My 10 to 15 friends are having lot of issues with this, I guess we all together will work against mblaze, Will surely write this story in all forums wherever possible. Till now I have lost 1500 Rupees.
Not over Teach ur customer care executive at least "abcd", they doesnt koow even to speak properly.
Anyway thank u for such a fine service "For me MTZ is the worst service providers in kerala" Keep it up guys. More customers will write the same soon!
Thanks,
Sreenath. M
Mob:9495317605
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