I baught broadband connection on 18 Nov. I am not getting proper connectivity and speed as company claim (3.1 Mbps). I am getting speed upto 300-400 Kbps and also very poor connectivity, I need to reconnect in every half an hour. I logged the complain to MTS customer care (9141955955) under complain no. Nov/8219 on 20 Nov. 2010 and complain no. Nov 8331 on 21 Nov. as per customer issue will be resolved in 12 working hours but now it's 3 days and issue is still pending. Now whenever I call to customer care for update they put me on hold for 30-40 minutes and then cut down the call. I also raised service request under request no. 87098 but no response.
As per MTS executive Mr. Kumar (9880728650), there is a offer of free reebok shoe, free antivirus softer for 1 year validity, but I haven't received any of this things. As per customer case shoe will be dispatch and received in next 10 days and for antivirus, I need to have coupon no. which will be provided by Mr. Kumar who sold me this connection. I am trying to connect Mr. Kumar but he is not picking up the call.
Please take serious action against this company the their fraud executive who cheat people with attractive offcer and advertisement.
Thanks
Hiren Katkoria
9986423031
[email protected]
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