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Please Help me: MTS Broadband, The Biggest fraud
Postby pankaj.k on Fri Oct 15 12:22 am
Dear colleagues,
I really need your suggestions on this problem. Please help me out.
Can anyone suggest the right legal action I should take in this case??
I bought MTS M blaze, a broadband service provider in Patna.
A) This company has NO customer care at all.
You can try calling their number and on average it takes 15 minutes to connect to them.
B) If you somehow get connected to their customer care number after 15 minutes of waiting time (Can be more), then also there is no advantage for you. These people dont have any idea of what they are talking. They simply take down the complain and say that Someone will contact you. No one will contact you ever.
C) You can try sending mail to their customer care. I can assure you that you will never get a response.
D) THere are lot of numbers given on their site. If you call them, they will say that they are not the concerned person. They simply put down the phone.
E) If you recharge twice or thrice on the same number, they will happily take your money.
They dont have any system to decline the money in case of double recharge on same number. So both the balance will be shown at a time. The service obviously will be given just once.
Its like paying for the same seat of an airplane twice. They dont mind it.
Thats another thing that they will never give you the service which they are supposed to give.
From last 10 days I am having trouble with this MTS. They are charging me for 3.1 MBPS and I get a pathetic speed link of 144 kbps which is worse than the speed we used to have 5 years back.
After wasting approx 300 minutes calling their customer care, They finally told me to visit the MTS store as they though that my device is faulty.
I visited them and they told me that they dont have any device for the next one week.
The customer juts keeps on loosing in such case.
Once my device gets replaced somehow, the speed is still the same 144 kbps.
Moreover the device keeps on getting disconnected all the time.
I have lost so much of time and money with this Fraud company.
I am not elaborating my problems here. The time lost and the frustration gone through is some thing which I cant explain in words.
This is the worst service I have ever seen from any company in my life.
I suggest you to think twice before buying any service from any such Small company.
The morale of the story is NEVER buy from such small companies which don't have any base at all. They will make your life miserable.
Never go for the cheap options. always choose the reliable products from established companies.
Lastly, Can you suggest the right legal action I should take in this case??
I really want to SUE them and get their Broadband License to be canceled.
Such companies put Our country back to the days of underdevelopment and hopelessness. They don't deserve to be in the market.
The mental pain I have gone through Is something which can never be alleviated till I see them shut down.
Please guide me. My number is 09334333740. mail is [email protected].
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