We are a US-based firm and hired New Media Guru (http://www.newmediaguru.co.uk), a firm located in India with an office in the UK, to develop a website for one of our clients. As their account manager requested (Amit), we put some money upfront and started working with their project manager (Umesh). It was a terrible experience, they had underestimated the project, they first came back asking for more time, and we gave them more time to complete the project. Then they said that they couldn't finalize the website, unless we paid 2.5 times the initial budget that we had agreed on, whereas we had done no revisions in the initial scope of work. They refused to negotiate this price and just gave up the project. We were finally able to get some files from them, but not as many as what we paid for, they refused to give us any refund. This caused irreversible damages to our relationship with our client.
I wouldn't recommend New Media Guru to anyone, they have a very nice website, good reviews on elance.com, their sales team does a good job, you will only feel the pain once you get started with the project.
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