I ordered a 5 in 1 Sofa bed on 24/10 at On Line Sky Shop with S, no- 1258 (copy as follows). View Order Detail S NO Customer Name Last Name Address Total Shopping Price Date Status 1258 BIJENDER CHOUDHARY 1577, SEC5, R.K.PURAM 4000.00 10/24 11:50:35 AM Paid the amount through Internet Banking. Product was delivered on 29/10 (Saturday) simply through courier. No instruction or Demonstration about installation of Product was made. There was no receipt of transaction with product. I received this product on 29 Oct (Saturday) & Installed on 1st Nov (Monday). Next day we found that whole Air has deflated from upper Part (seating & Back Portion). I have tried to inflate the Air twice but it inflates in few Minutes. I tried to check whether there is any leakage. But there was not Leakage. It might deflate from Joints. I rang up at their call centre at Lado Sarai, New Delhi (Now Closed) for complaint at around 10:00 pm on 02/11 (Tuesday). Their dealing staff was not capable to lodge the complaint. I have ringed up & talk to Mr. SUDHIR, NEHA, LALIT & DEEPAK (Exicutives). But They havenot properly replied & suggested me to mail at customer care at (Bombay). I have regularly mailed since November 3 at their mail ID [email protected]. I have send Reminders on Nov 4, 5, 6, 14, 18 & December 19. I have called at their No 09990189750 from my Phone But they are not picking call from my Phone. 5 Months have been over but they havenot Replied nor solve my Complaint.
DamageOccured whole Air from Sofa Bed has deflated. I have tried to inflate the Air many times but it deflates in few Minutes. I tried to check whether there is any leakage. But there was not Leakage. It might deflate from Joints.
Required Relief Now I am not satisfied with relibility of their product (Sofa Bed). So as per their Money Back Guarantee & promise I request to Please Take back the product and return my money. Otherwise give me other products of my choice of Smae price (If any difference I will Pay)
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