On recommendation of our cablewala, I contacted one Mr Srimanta Kumar Sahoo (9938067674) for availing ORTELS broadband connection. The Sales guy as natural promised me one of the best services in India and an uptime of 99% for the broadband connection. I wanted the connection to be fixed by the end of next day as i had to travel out a day after.
After a lot of calls to Srimanta, two guys arrived in the evening. They were merely interested in hanging the cable somewhere and vanish to which I objected. ORTEL had charged Rs 1250/ as cost of equipment and installation charges and here were guys who were not interested in installation. I immediately contacted srimanta and told him the problem, he conveyed that, cabling/capping was not part of installation and, I will have to do it through my source. I wanted to contact thier head of data services, but srimanta refused to give the number on the pretext of nonavailability. Finally, i was able to get the no of Head of data services Ms Rashmita and contacted her. She was also out of answer and simply told it was not part of installation to lay the cables properly. She even tried to prove that it was my fault as i did not ask for all details before booking new connection.
I soon realised that i have been traped and a bunch of liers are leading me to nowhere except more harassment. They were trying to avoid me and speak to me on phone or in person. Finally after a lot of calls and visit I managed to get my refund...
Therefore, My sincere request to all is to avoid ORTEL.
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