Hi,
I had called Airtel Customer Care in the month of March for applying
for a new Broadband connection. A representative named Lakshman (Ph:
9663305432) had come home on March 17 collected the documents
and Rs. 1000 cash.
He gave a customer Enrollment form: Form No : 471034.
While filling the form he told me there is some issue with the port in
this area and so i would get my connection in 7 working days.
When i didnot get a call from him post 10 days, i started following up
and to my shock he does not pick my call. After multiple calls and
complaints to Airtel, i was informed that i will not be able to get
the connection at all and my money will be returned in 15 days time.
Its exactly a month now and neither have i got the connection and nor
any calls from Airtel explaining the issue.
My last compliant was registered on 4th of April, Compliant number :
13886616 and i was promised a resolution by 7th April, when i did not
get a call for more than a week, i called Airtel back and i was
shocked to know that the complaint has been closed without even
consulting me.
Can some one help me with this. I am really sorry to say that the way
this has been handled by Airtel has been pathetic. I really regret the
day i gave a call to Airtel for the BB connection. I would also
appreciate if Airtel can refrain from sending such representatives who
cheat customers with their money and provide wrong information. He
didn't have the basic courtesy to update me on the status of my
application as well.
Requesting someone to please have a look into it and let me know a
definite date of resolution be it giving me a broadband connection. I
dont' have good opinion of Airtel now, so even if i don't get a
connection, i am fine with it. but please give me my money back.
I am tired of following up.
Thanks
Smitha Santhosh
Ph: 9900982244
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