Dear Sir/Madam,
I wish to inform you about cheating done by airtel at their end.
I was using a plan turbo 512 with the following details
The plan details are as follows:
Unlimited
Plan Details
Turbo 1299
Plan Rental (Rs.)
1299
Download Speed
512 Kbps (Day)
1 Mbps (Night)
Free Voice Usage
Rs 100/-
Free DSL Usage
Unlimited
FUP
Additional Voice Usage Charges/Pulse (Rs.)
Pulse Rate (Rs) Local FL - A2A (180 sec)
Rs. 1.0
Pulse Rate (Rs) Local FL - Others (180 sec)
Rs. 1.0
Pulse Rate (Rs) Local Mobile - A2A (60 sec)
Rs. 1.0
Pulse Rate (Rs) Local Mobile - Others (60 sec)
Rs. 1.0
Pulse Rate (Rs) STD Inter
Rs. 1.0
Additional DSL Usage Charges (rs.hr/MB
)
Nil
Free E-mail IDs
2 (6.5 GB per id)
Free VAS
PC Secure
Rs 100/-
GOD
Rs 199/-
SOD
Rs 100/-
Online Desktop
NA
The above plans would be covered under the FUP policy. To know more about the FUP policy please visit our website www.airtel.in
.
Fair Usage Policy
FUP:- Speed of customer's connection will reduce to Half during day time after crossing a Specified Limit.
For Eg
If the customer on Turbo 1299 plan with Speed 512 Kbps in Day and 1 Mbps in Night
Total usage exceeds 100 GB in a bill cycle.
The day speed ie 512 Kbps will be reduced to 256 Kbps and the night Speed will remain as it is.
The speed will become normal from the next bill cycle.
all these details are official details send by airtel migration to this mail id dated
Wed, 4 Nov 02:32:19 -0800 (PST)
original E-mail with official details may be provided if needed.
Now they (Airtel) have migrated my plan with 10 GB data limit with out my knowledge & permission, when I asked about this issue with airtel customer care
they told me that airtel customer care had called me dated 05th december @ 04:03:17 PM at my mobile number.
But
I have never received any call from Airtel or its associate at my cell number or my landline number.
Please launch a complain against airtel for this fraud done by them through their end.
they have very bad history regarding activation & migration of plans at their end to cheat the customer, last time within month they had actived games on demand service at their end without my knowledge and add rs 199 in my account.
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