Airtel Broadband
Plan change fraud

I would like to share the most FRAUDULENT act by Airtel and wonder how such a large company runs "ethical" business.

I wanted to upgrade my broadband speed to 4mbps from 2mbps. I placed a request and the plan was changed to the 4mbps in "Airtel's System". Ok, now the funny part. I never got the speed and the data under the 4mbps plan after the migration. When I called them (first of many calls), they said that there is a feasibility issue in the area and the plan can not be changed. That is fine and I completely understand. So, what should an ethical and principle oriented business be doing? they must change my plan to the old plan of 2mbps and refund the account or make adjustments in next billing cycle. However, these guys never did and they say, it can not be done. It can not be done, my foot!!

I repeatedly followed up with them and finally got a person respond with the below email

Dear Customer,

Ref: Email dated 12-01, concern regarding speed and plan change for airtel account number 04040114605.

Thank you for writing to airtel.

As per the telephonic conversation had with you at ******* your complaining unable to get 4Mbps speed due to feasibility in area hence your requesting for plan change and billing adjustment.

We request you to revert us conformation mail for plan change with the name of the plan.

Further we would like to inform you that we request you to revert us the next bill generation regarding adjustment due to feasibility in area.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.

Please do write in for any further assistance.

Warm Regards,

Satish. E

customer care executive

bharti airtel limited.

Even after the confirmation email from the person, I don't have the adjustment made yet. All I get is a phone call from dispute resolution person, who was very unprofessional and was not trying to understand what I was saying and my concern. Instead arguing that this can not happen etc.. etc..

AITREL SUCKS!!!