Dear Sir,
With due respect and humble submission I Pankaj Bisht (Sub-Inspector (Min) 103 BN BSF presently deployed complaints against Airtel Company for your kind consideration and legal action please. at Indo-Bangladeh Border and serving for nation in extreme hard area of Tripura would like to bring following
I installed a internet connection from Airtel Co. along with landline connection during the month of Dec vide cash receipt No.114203 dated 02.2. rep of the Company intimated us about the various attractive schemes, accordingly I have purchased one scheme of Rs.650/- per month along with land line connection for education purpose of my school going children but after 02 months on enquiry it was apprised by the Co.rep that all attractive schemes have been finished and the rates of normal schemes have been increased from Rs.500/- to Rs.700/- with in 02 months. Which clearly shows that fraud and false schemes are being projected by the Co. in initial stage to attract and making customers and after that customer compel to continue the service on higher rates? I am also a victim of these schemes and compel to continue the service for education purpose of my children and regularly paid the amount of monthly bill. During the month of Oct suddenly net connection was disconnected. In this regard I have made so many complaints to Airtel customer care service upto 03 months, but no any action was taken. After facing 03 months harassment I immediately stopped the payment of landline telephone bill as company was not paying attention on my problem.
Now Airtel customer care service threatening to my family on phone to pay the landline bill. One threatening call received at 1126 hrs on 27.3.2012 from telephone No.919650397855 on my mobile No.9560338699 from Airtel customer care service namely Amit Kumar. Amit Kumar is a very fraud and corrupted person and his by name complaint has also been submitted by a customer in consumer forum web site.
Keeping in view of above it is requested that strict action may be taken against the defaulter who are using threatening language with customer and serving in Airtel customer care service and also against the Company for providing fraud and fake scheme and harassing to customer and a heavy penalty may be imposed on the Co. to avoid corruption.
A suitable compensation may also be provided to me for facing harassment by me and my family and heavy loss of study of my children due to very poor /bad management of Airtel Co.
.Your Kind co-operation in this regard will be highly appreciated and I shall be very greateful to you for this act of kindness.
Thanking You,
Yours faithfully
PANKAJ BISHT
Dated : 10 March. SUB-INSPECTOR (MIN)
103 BN BSF
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