Dear Nodal Team,
This is Vinayak from Bangalore. Myland is 080-41633119 its in the name of myself.
MY concerns is :
1. I escalated an issue with landline instrument due to low voice your executive has been visited and they changed
some instrument and left but its something problem in the telephone jack. For this issue i keep on used to make a
call and call after 15days they came simply changed one telephone (RJ-11) cable and said its working... for this
simple issue without visiting my place your executives frequently passing msg to customer care that we are visited
customer place... ONLY visiting can i get solutions..bt no one has visited my place upto when I shouted to customer
care...
2. Router is giving frequent problem I use to switch off and on min.10-15times/day. For this issue they have taken
morethan 15days to solve issue that too ONLY WHEN I USED TO KEEP ON FOLLOW UP THINGS orelse they
wont taken careup.
3. Mybilling date is starting from every month 18th. As the same way this month also hapend and my speed was
degraded to lower from 19th evening onwards I thought might be service issue they only rectify after couple of
time but I got a msg on the late night that I HAVE CROSSED MY MAX. DOWNLOAD SO SPEED WAS REDUCED…
HOW CAN I CROSS 30GB OF DATA WITH IN 1DAY (24 HRS)…?!?!?
For that again I escalated issue and it sorted out by next day 1pm (aprox)
BUT STRANGE IS on the same I used max of 6hours (excluding power failure (1-1.30min) on dat day but your report
saying I HAVE DOWNLOADED 8.6GB DATA on d same day… HOW Its possible to download within 6hours that to
frequent disconnection of ROUTER .!?!
SECOND TIME IM FACING THIS TYPE OF ISSUE
4. your 2nd report saying that I have download 1.6GB of data in the time of 9.30AM BUT I opened the SHOP AROUND
10AM only (IF YOU NEED PROOF I WILL SHOW MY LOGIN RECORDS WATEVER I AM SUBMITTING TO THE
POLICE DEPART)
5 Your Team has spoke with me and I do agree for that I have downloaded what ever in the records and asked
SINCERE APOLOGY TO AIRTEL FOR MISUNDERSTOOD of AIRTEL SERVICES
But real incident to whom they spoke you know..! they spoke with mobile number which is not belongs to
me and even that also NOT VALID NUMBER AND WHEN EVER YOUR PEOPLE HAS REALIZED THAT THEY GOT
SUCH MISCOMMUNICATION AND WHEN I STARTED SHOUTING SIMPLY THEY HAVE DISCONNECTED THE CALL
COZ THEY DOESNOT HAVE STUFF TO SHOW OFF THEIR FACES INFRONT OF ME THAT EVERY CONVERSATION I
RECORDED IN MY MOBILE...
THIS IS 8TH WONDER IN THE WORLD THAT YOU GUYS ARE READY TO SPEAK EVEN IF THE NUMBER IS NOT
WORKING ALSO AND I BELIVE YOU WILL SPEAK DIRECTLY PLANET ALSO WITHOUT USING ANY MOBILE
NETWORK OR OTHER SOURCES..
!!! hats offff TO YOUR SERVICES!!!
6. so I decided to go for cancellation after getting these type of services even they are not ready to produce the
details also what ever I downloaded list.! And keep on escalating for complete details and requested manytimes
please send the cancellation date everytime I used to make a call they have the UNIVERSAL WORD IS OUR
escalation TEAM WILL CALL AND THEY LET YOU KNOW D DETAILS
BUT after couple of days around 4April my services has been blocked without intimating. When I used to talk
with your callcenter they have proved their head weight and rude conversation has been happened. Even I
requested you guys PLEASE PROVIDE ATLEAST 24 MORE HOURS SO FOR I CAN ARRANGE ALTERNATIVE he said its
not possible nothing is in my hand if u drop the call that customer call also will be blocked..!
Now tell me who has given rights without intimating me blocking the services…..atleast doesnt maintain
minimum ethics to maintain to inform the customer before 24hrs for line going to disconnect.
If this same incident happened in your cabin will you be sit patiently..!??!
who has given rights to speak with irresponsible answer to customer….
suppose if u are in the position of honorable its fine and show ur proud in your service
to shine ur future instead of that if you showed your proudness and irresponse answer who is the
bloody bugger to speak with me like that….I
am paying and utilizing the services if you are not wiling to give services…just close everything
Apart from that WITHOUT INTIMATING ME DISCONNECTED MY CALL………..
I hurted a lot because the way you guys are responded to me is that much…. And second thing you made me close
the shop on the Occasion OF NEWYEAR THIS IS THE BIGGEST SENTIMENT FOR ME EVEN I REQUESTED YOU VERY
BADLY….. IS IT THE WAY YOU ARE GIVING D SERVICES TO THE CUSTOMERS!
2ndly I lost my business of around 3000/- in two days without opening the shop and majorly I lost my goodwill
also…..
NOW TELL ME IF YOU ARE IN THE PLACE OF ME HOW YOU WOULD RESPONSE
IF even I didn’t get proper response from you respected peoples... I know where I suppose to challenge because
every proof is with me from starting day to end day what ever you guys are saying and giving false commitement
including recorded voices and my logsheet and your report and YOUR CONVERSATION OF PROUD TEAM MEMBERS
Coz I am not wiling to close this until I am geting ve response from your side...
NEVER THINK ALL THE CUSTOMER YOU CAN CHEAT EASILY... I AM THE EXCLUDED ONE
Expecting the results when I get the satisfied results I am ready to pay morethan 100% what ever my outstanding
balances…IF you failed to show off the records what challenges you suppose to take...!!!
EXPECTING RESULTS FROM YOUR SIDE ASAP! (THIS IS MIGHT BE LAST MAIL FROM MY SIDE TO YOU RESPECTED PEOPLES)
Regards
Vinayak
M.C.A., M.Tech (IT), MCSE, MCT
98-8625-3219
97-3970-3970
0 comments