Dear Friends,
THis is with great regret of choosingAirtel Broadband as a service provider i am writing to you people,
I had applied for a new broadband connection on 18th of May i had submitted all the necessary documents to the sales representative Mr Dharani (9632222289).
The representative committed mt a connection within 4 working days after checking the availability at my place. I waited for the same and since i didnt hear anything from Airtel or the representative, i called him to find his number is disconnected. I raised a complaint with Airtel Braodband Customer care (080-44444121) and the complaint number is 46769446. Every mangaer i spoke to kept on giving a new date and time and with a promise that someone from the installation backend team would call me and follow up.
Eventually no one called and the same repeated for over 6 times spanning 20 plus days.
Airtel does not have any professionalism and has no value for customer. I have already lost around 200 rupees speaking to the customer care executive. on 6th of June when i called to know the status, the escalation manager informed me that the application that i have submitted has been rejected. And someone from the refund team would call me to refund my money.
What a disgusting experience, Who will refund my 200 rupees that i wasted on the calls following it up with the customer care, they dont even have a toll free number (I even asked the manager to update this in the complaint),
I had had the same experience with airtel an year ago, and after a long wait of two months they had refunded my money.
I would like to warn you that Airtel is a fraud when it comes to deliverables, they have no professionalism, I would not refer even my enemies to go for an Airtel Broadband.
I am so disgusted with the experience that i dont find words to describe it. I eventually am waiting for the refund amount to reach me and ofcourse with a loss of 200 rupees which i wasted talking to the executives.
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