It was my neice's bday on 14 April so as planned, i ordered a HCL Handheld Gaming console by calling HomeShop18 Customer Care on 12th April and placed the order. It was an Express Delivery product and they assured to deliver it in 2 working days time if order is placed before 12PM (as mentioned on the site). The delivery city location was listed on their site as well.
I received a confirmation on my cellphone the same moment that my order no. XXXX will be delivered on 14-04. I kept waiting until 15th and then called customer service who stated that they would try to deliver it by 16th april as it has been shipped on 14th itself (God Damn' them).
Called again on 16th and now i was told that due to Ram Navmi holiday it was delayed and now it would be delivered aon Monday 18th April as Sat-sun would be off for the courier company (WTF??)
I asked that idiot since when have courier companies started taking sat-sun off and he had no answer. He stated that he would make sure it's delivered by Monday. I told them you people are a cheat and i would inform everyone on all blogging sites. I know telling him is of no use but still...
Today i.e. Monday the product wasn't delivered too.
I'm happy that it was a Cash on Delivery (CoD) order so i can happily refuse when it arrives (if it does).
However they cannot understand the kind of embarrasement i faced coz i wasnt able to gift my neice what i had planned to gift her at the 1st place. However @ da end i would suggest everyone to stay away from these cheaters.
NEVER PLACE AN ORDER WITH THEM. My 1st experience has been my last!!
SAURABH MATTA.
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