Fradulant bills of Airtel:
I had 4 mobile phones of Airtel & 3 Landline connections for our office and home connections. It was noticed that Airtel has been giving escalated bills all the time.
If a complaint was lodge bill amount would be reduced immeditely. However we could not handle calling everytime hence we disconnected the mobile phone connections.
Further we had asked airtel to move to Rs.499 plan of Broadband from Rs.1299 for the house no. 080-41110686, in the month of oct. This was done by phone as well as by mail. They have not done so and when we checked the bills in Feb we noticed that it was still at Rs.1299/- once again we called the Cutomer Care we asked them to reverse the charges and also chenge the plan to Rs.499/- they gave ref nos etc.
When we checked in Mar it was not done. The customer executive sent a mail saying that they were sorry & will reverse the charges for the next 3 months. But on 14th they disconnected the Broadband conncetion. When enquired they said that our plan was still in 1299/-
When a mail was sent to 121 enquirying why they have disconnected. They sent a mail saying on Feb month we had actually asked them to upgrade our plan to Rs.1299/- . I asked them how we can upgrade from Rs.1299/- to Rs.1299/-? We can only upgrade to a larger plan or a lesser plan.
They have not yet reverted back. So it is very clear that AIrtel wants us to bill us for Rs.1299/- irrespective of whatever you do. Is there anyone who can let us know on how to book these irresponsible Customer Care and other officials to book. I have all the proof of these mail exchanges plus ref numbers of all requests, compalint numbers made.
Rumi Sikda
0 comments